Ray White Box Hill
Complaint handling and dispute resolution policy
How to make a complaint
Ray White Box Hill aims to make it easy for you to bring any problems or complaints to our attention.
You should first raise your issue with the agent, representative or property manager who is handling your business. If you are not satisfied with the outcome, there are a number of options to make a complaint to us.
You can contact us:
03 9899 1487 Attention to Jeremy Tyrrell
931 Whitehorse Road Box Hill 3128
Please provide as much detail as possible about the nature of your complaint, including the outcome you would like in order to resolve this matter.
How we will handle your complaint
We will treat the process, and all the details of your complaint, in strict confidence.
How long will it take?
We will endeavour to resolve your complaint as soon as possible. However, the length of time will depend on the nature and complexity of the issues you have raised.
You will receive acknowledgement of receipt of the claim from us within two business days. We will give you an estimate of how long it may take us to deal with the matter and we will endeavour to finalize the matter within five business days.
What action will we take in response to your complaint?
If we determine your complaint is justified, we will then decide what action we should take in response. We will always try to match our response to the nature of your complaint and desired outcome. Some things we might do include:
What if you’re still unhappy?
Sometimes it will not be possible to resolve a complaint to everyone’s satisfaction, and you might want to contact your legal representative or Consumer Affairs for further information.